WHAT SHIPPING OPTIONS ARE AVAILABLE ON KINGDOMBEADS.COM?

Currently, we ship via Canada Post (XpressPost) to Canada, the U.S., and International. As a convenience for our customers, we offer complimentary ground shipping on domestic orders over $199 CAD & over $249 USD.

IS IT POSSIBLE TO SHIP TO P.O. AND APO/FPO/DPO BOXES FROM KINGDOMBEADS.COM?

Unfortunately, we do not offer shipment services to P.O. or APO/FPO/DPO boxes at this time. Please contact Customer Care if you have any further questions HERE or at 1-647-948-9844 (in Canada) or 1-917-999-5413 (in U.S.)

WHAT PAYMENT METHODS ARE ACCEPTED ON KINGDOMBEADS.COM?

We accept the following forms of payment for orders placed on KingdomBeads.com:  American Express, Visa, MasterCard, Discover, and PayPal.  For your convenience, your credit card information can be stored in your KingdomBeads.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at KingdomBeads.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, we can ship to most international locations at the customer’s expense.  All shipping, customs and duty fees are the responsibility of the customer.  Please e-mail us for more information.

DO OTHER STORES SELL AUTHENTIC, NEW KINGDOM BEADS MERCHANDISE?

At this time, Kingdom Beads merchandise is solely sold online at KingdomBeads.com.

HOW CAN I MAKE RETURNS OR EXCHANGES?

For online exchanges or merchandise credit, please click HERE or contact Customer Care at: : 1-647-948-9844 (in Canada), 1-917-999-5413 (in U.S.) or email us at CUSTOMERCARE@KINGDOMBEADS.COM. For further assistance, please contact us via email.

WHERE CAN I REPORT A POSSIBLE COUNTERFEIT DESIGN OR WEBSITE SELLING SUSPECTED KINGDOM BEADS KNOCK-OFFS?

Please e-mail us at CUSTOMERCARE@KINGDOMBEADS.COM.

HOW CAN I FIND THE NEAREST KINGDOM BEADS STORE?

Currently, Kingdom Beads jewelry is available online only.

WHAT IS THE KINGDOM BEADS PRIVACY POLICY?

Kingdom Beads is committed to protecting your privacy. Kingdom Beads is the sole owner of all information collected at KingdomBeads.com. We will not disclose, trade, rent or sell information collected on this site and will inform you of how we use this information. For more details, please see our privacy policy.

DOES KINGDOM BEADS OFFER JEWELRY REPAIR SERVICES?

Kingdom Beads offers a complete range of repair services on Kingdom Beads jewelry including, pearl and bead re-stringing, etc. For more information, simply contact us at SERVICES@KINGDOMBEADS.COM or by phone at 1-647-948-9844 (in Canada) or 1-917-999-5413 (in U.S).

HOW DO I MODIFY OR CANCEL MY ORDER?

Please contact Customer Care immediately after placing your order at 1-647-948-9844 (in Canada) or 1-917-999-5413 (in U.S). We begin processing orders immediately, but we will do our best to accommodate your request or offer an alternative solution where possible.

WHEN I ADD AN ITEM TO MY SHOPPING BAG, IS THE ITEM RESERVED FOR ME UNTIL I DECIDE TO PLACE MY ORDER?

Items added to your shopping bag are not reserved until an order is placed. To avoid being disappointed, we encourage you to place your order once you are certain of your intent to purchase.

HOW DO I VIEW YOUR SITE FROM A TABLET OR MOBILE DEVICE?

For your convenience, the website is optimized to adjust in size to accommodate any digital screen.

HOW DO I RETURN ITEMS THAT WERE SHIPPED TO ME THAT I DIDN’T ORDER?

Please contact Customer Care at 1-647-948-9844 (in Canada) or 1-917-999-5413 (in U.S) where they will provide you with a return shipping label, and place a new order for the correct item subject to availability.

DOES KINGDOM BEADS OFFER PRICE ADJUSTMENTS OR PRICE MATCHING ON PREVIOUSLY PURCHASED MERCHANDISE?

Kingdom Beads does not offer price adjustments on previously purchased merchandise. In addition, we are unable to offer price matching with other retailers, as Kingdom Beads is solely sold on KingdomBeads.com.